Help & Support

Thank you for your interest in StepsApp. Here is a collection of the most frequently asked questions.

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Basic Functionality

How does StepsApp track my steps?

StepsApps uses your iPhone's built-in pedometer to track your steps. Just put it in your pocket and you should be fine. If you carry your iPhone in your handbag, backpack, or in your baby buggy, your iPhone might not be able to track all of your steps correctly. Likewise when you go for a bike ride, your iPhone might misinterpret some of your pedal strokes as steps. This happens because pedometers calculate steps based on vibration patterns.

Do I need to keep StepsApp open to track my steps?

You don't have to keep the app open. StepsApp will automatically track your steps in the background without draining your battery.

Why is there already data on first loading?

Your device tracks your steps in the background and stores this data for seven days. When you open StepsApp for the first time, the app can access the last seven days of data and imports this into the app.

Apple Health

Does StepsApp support Apple Health?

Yes. If you choose to have StepsApp integrate with Apple Health, StepsApp can import your steps and store your active energy, weight, and workouts in Apple Health.

Can I import my steps from Apple Health?

Yes, just go to the Apple Health section in StepsApp and tap on the "Import Now" button. StepsApp will import your steps from Apple Health, and you can then analyze them in the month view.

Does StepsApp support other devices?

StepsApp can also display steps tracked with other devices, such as your Garmin watch, as long as those devices also sync their data to Apple Health. You can choose which devices you want to sync in your Apple Health App under "Sources".

What are the benefits of Apple Health Sync?

By default StepsApp just shows the steps that have been tracked by your iPhone. If you also want to see steps that have been tracked by your Apple Watch, or steps that have manually been added to Apple Health, you need to enable Apple Health Sync.

To do so, navigate to the Apple Health section in the StepsApp settings and enable the "synchronize activities" switch.

Apple Health info usually updates every other minute. Because in this mode StepsApp on your iPhone is 100% in sync with Apple Health, your step count will not update immediately. The step count on your Apple Watch is always live!

I get an error that StepsApp can't read my activity data or it just shows 0 steps.

Please check your privacy settings to make sure StepsApp has access to all activity types.

  • Open the Settings app on your iPhone.
  • Scroll down and go to "Privacy" > "Health" > "StepsApp".
  • Make sure that all switches are enabled!
  • Start StepsApp.
  • Open the StepsApp settings (the gear button in the upper left corner) and go to "Apple Health" and connect with Apple Health again.

Apple Watch

My watch and my iPhone show different step counts.

By default each device tracks your steps independently from each other. The Apple Watch just shows the the steps tracked by your watch – StepsApp on your phone just shows the steps tracked by your iPhone.

If you want the steps to be synced, you have to enable Apple Health Sync.

How do I start a workout on the Apple Watch?

Open StepsApp on your Apple Watch, swipe from right to left, choose your workout mode, and tap the "Start" button. In order to stop a workout, swipe from right to left again, and tap the stop button.

Devices & Compatibility

Which devices are supported?

StepsApp uses your iPhone's built-in pedometer (it's actually a fully featured motion sensor) to count your daily steps. If you have an iPhone 5s or newer, StepsApp will work perfectly on your device.

I have an iPhone 5c. Why doesn't StepsApp work?

The iPhone 5c is based on the same technology as the iPhone 5. While being slightly newer, it does not come with a built-in pedometer either and therefore is not capable of counting your steps.

Usage

Does StepsApp track any other activities?

If you have an iPhone 6 or newer, we also show you how many floors you climb. One floor is counted as approximately three meters (10 feet) of elevation gain. Just tap on the circle to switch between steps and floors.

Tell me more about the grey bars in the day view.

The grey bars show the hourly average number of steps you take. You can easily compare your results with the average number of steps taken over the last seven days.

How many steps should I walk per day?

Walking about 10,000 steps per day is a good rule of thumb for most people. If you reach this number, you are classified as "active". Another recommendation, especially if you are just starting out, is to try to stay above your seven-day average and improve with time.

How do you calculate the calories burned?

The amount of calories you burn depends on your body weight, size, age, sex and - most importantly - the distance you cover. The same amount of steps might result in different calorie values depending on your activity. Why? Your step length is usually longer when running than when you are simply strolling around in the city. This way you cover a much greater distance with the same number of steps – which in return results in a much higher calories-burned value.